We had an overall fantastic experience at this hotel. The location is great for folks that want to have access to the common hot spots as it's right next to the London Eye and across the bridge from Big Ben. But even better is that there is a bus station in front of the hotel and down the street is a major metro station so getting to the and from most areas was simple. The staff was very friendly and welcoming and I thoroughly appreciated how they constantly greeted us with a smile and good morning/afternoon/evening. We had a room that had a beautiful view of the river, London Eye, and the adjacent garden. Normally I would've been a little weary of a room that faced such a busting area but between the dual double-paned windows and the blackout drapes, we didn't hear any noise or see any lights when everything was closed/down. The bed was comfortable and was perfect for helping us fight jet lag, I fell asleep almost instantly after a long day of traveling and exploring the city. Everything in the room was clean and well kept; the toiletries were high end and you have access to the higher quality amenities such as robes, slippers, and a scale. The club lounge was nice and served breakfast, happy hour, and snacks at certain points throughout the day which was lovely. Gym is on the smaller side but was able to get the job done. There's also a indoor lap pool which is great for families or getting a good swim in. The only two gripes we had were: 1) It took an hour for the bellmen to bring up our suitcases from so we unfortunately missed a dinner reservation because we couldn't change clothes 2) The hotel is very large, and there's only one set of elevators on one side of the building, so if you have a room on the opposite side of the hotel (like we did) you'll have a decently long walk just to get to the elevators to exit the hotel. A set of stairs an alternate entrance to the hotel on the side opposite the elevators would be a great addition if that is at all possible down the line. Otherwise, I would certainly come back to this property and I look forward to doing so during my next trip to London.

Absolutely lovely hotel. Excellent location, rooms are a great size, well maintained and beautiful. The stand out was the excellent service throughout the hotel - really made my stay!