Booked to stay here for a girls weekend for my friends 22nd birthday as we’ve stayed before and it’s right next door to the spa we were going to. I realised that I had accidentally booked a double room rather than a twin and whilst they didn’t have an available room to swap to the first night, they moved us without any fuss for the second night of our stay even though the fault was mine for booking the wrong room type! We left our things in reception whilst we went off for our spa day, and when we returned everything had been moved up to our new room for us which was very much appreciated! When we got to the new room, we found a birthday card for my friend, a bottle of wine and a huge box of malteasers left on the side for us. Such a lovely touch and we can’t thank William (and Kate the previous night) enough for sorting everything out for us and going that extra mile! He’s a credit to your team and we would love to stay again!
great place to stay staff very helpful, place is tiptop. if you want to stay very close to York try and get a room here.
Room was fine,shower nice and powerful,food and drink in connecting pub reasonably priced,and the breakfast's are excellent value for money.
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