The food is great, the the worker, Harley, is so so sweet.

Beyond excellent customer service. I've used this bakery a lot and the staff were always lovely but today my husband and I (and the dog, Jasper) went into Acomb for a couple of errands. The queue for him to have his haircut was longer than expected and I found myself wandering around Acomb with Jasper. After a while I decided I'd tie him near the door of the bakery and wait till there was no queue and run in and grab some food and a drink and come back out (he's a very nervous dog, with a Nervous harness, and he gets separation anxiety in new places). As I was tying him to the door and waiting until everyone else had come out so I could run in, a member of staff came to the door and asked if she could get me something so I didn't have to leave the dog unattended. Now I know this seems a small gesture to some, however I thought this act of kindness and thoughtfulness was just amazing. We rarely ever leave Jasper tied up alone outside as he gets so upset and 9 times out of 10 we take supplies with us when we know we'll be out for a while so this was a rare occurrence where I found myself needing some water and food so I could take my tablets. When I handed over the money I said to keep the change as I really appreciated her thoughtfulness and whilst it was only around £2 in change, I wanted to thank her.. but as I walked away she said it would go in their Dementia charity tub which I thought was even more lovely. This bakery has truly brilliant staff who are only too happy to help out. And as always, the baked goods are always delicious!