I just watched a customer panic after ordering her food because she realised she had forgotten her purse.
She was about to walk out of the door when a Greggs employee (a lady called Collette) called her back saying "please come back, you come in here every day, you can have your food on us today"
The customer smiled, I smiled, I looked around the room, and the other 6 customers were smiling too.
That may have cost Greggs a small amount of food but what that act is worth to the reputation of Greggs and the kind of people it employs, well that really is priceless.
A beautiful moment of human kindness to start the day.
I was served by Tori this evening, she was absolutely lovely and so friendly, still had a good selection of food which I didn’t expect given the time, but I was really impressed.
Nice new drive through 👍 service was good . No complaints here
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