The food here is beautiful and they have a 5 star hygiene rating. I noticed there are a few negative reviews sadly bringing their overall rating down; mostly based on bad customer service rather than the quality of the food.
I agree that one particular member of staff has a bad phone manner, we have taken to ordering on the website instead, which is pretty seamless. All in all a great takeaway but some work needed on customer service, perhaps it would help if they replied to some of the negative feedback.
We were on the back back from the airport & we’re tired & hungry so opted for a Chinese delivery for when we got home. We specified a place to leave it if we weren’t yet home … or I thought I did. When we got home there was no Chinese, we waited & waited & then I phoned & left a message as they were closed. I thought that they had missed us as we ordered late in their working day. I was wrong. I meant to ask to leave food ON a box & actually typed IN !! My husband found the food an hour later. I’ve now left a message to apologise. The food was lovely as always, although cold which was my fault. Please use this company, they really are excellent & cannot be faulted.
After moving to this area recently, have tried a lot of other takeaways, reading the reviews had us a little worried. Glad we did, had delivery and it was hot and really tasty, came before time even though they had been busy. Will be using them again hope it stays this good! Thanks!
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