I have shopped here for several years and will continue to do so. I couldn't fault one aspect of my experience here.
Items available:
Tea
Coffee
Hot chocolate
Biscuits
Crockery
Staff: Always very friendly, helpful, knowledgeable and approachable.
Speed & quality of service:
Always left feeling unrushed and never usually much of a wait.
Layout: small but tidy, all walls have shelving and a few centre floor stations easy to walk around and not too squashed
Cleanliness: High standard
Lighting: pleasant
Busy or not: not busy Monday afternoon
Types of bags available: a very nice Whittard's own paper bag with handles
Anything worthy of note:
1) They often have free samples around the store, usually hot chocolate, tea and one of their edible products (using recyclable cups to sample).
2) If you become a member (free) each visit, they add a free sample to your order that I think is a fabulous touch, and I have found a favourite hot chocolate this way.
Card & Cash: accept both
Lavatory: one a short walk away
Parking: plenty
(see photos attached)
This is a great place to buy presents for people especially in the Christmas and New Years sales. Also great for tea, coffee and hot chocolate lovers who want high quality products. The place is normally very busy, but the staff are extremely friendly and helpful even during the busy times. They also, provide free samples of tea, coffee and hot chocolate. I would definitely recommend the place if you are looking for great quality hot chocolate.
Large selection of teas and hot chocolate. You can choose a really good tea, because in regular stores there is very little choice. You can try delicious hot chocolate for free. The staff is excellent.
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