I would like through your website to pass on a MASSIVE thankyou to a fantastic member of staff namely, Jane. I have visited the store twice in 2 weeks and on both occasions she has been their to help, Her level of customer service exceeds other stores. AND she is funny. Nothing is too much trouble and you can tell it is a genuine wanting to help. She is an ambassador for your store.
Enjoyed a nice walk around the store today. Everything displayed nicely, staff friendly and professional. Went for a bite to eat in the cafe, lovely food. Only snack type items available such as toasties and baked potato etc tempting cakes also.
Big thank you to Louise (one of the managers at the store). I visited the Widnes store with a complaint about a jacket I bought there, and was not happy with the response, so I contacted Head Office and received another unsatisfactory response, so l took the jacket to the St Helens store and spoke with Louise who quickly and efficiently resolved the matter to my satisfaction. Thanks again, Lou, for all your help.
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