Had a pleasant one night stay here. Room was very clean and comfortable. Staff were helpful and friendly. They also went the extra mile with dog friendliness by providing a dedicated towel, blanket, and a treat - a very cute touch! Oh and food was delicious! Highly recommend!
We had the chocoholics afternoon tea, which I bought for my husband for his birthday. We were greeted by a lovely lady who was friendly and attentive. They had set us a nice table by the window. Unfortunately the place was completely empty, which was a shame as it made it colder with not much of an atmosphere. However, this did not impact the service or food. The food was really delicious. I particularly loved the chocolate mousse on a thin, flaky pastry case and the baileys shot with cream, which was extra tasty. If I had to give any critique, which I think is constructive feedback, is that new teapots are needed. The tea kept spilling all out of the pot no matter how carefully I poured it. Other than that, our server was lovely, and the food was delicious. Thank you
My elderly aunt was booked to stay here with her dog, but when her canine colleague passed away suddenly, the hotel kindly cancelled the booking with no hassle at all. I heard the message that the hotel left my aunt, and it was kind, warm, generous and consoling. She and I have never stayed at this hotel, but having experienced their customer service, I can only imagine what a lovely place it would be to stay. Please pass our thanks on to your team.
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