You average M&S well stocked and a busy food hall. Like most under staffed but those there are in the main friendly and helpful. New self service checkouts and reduced staffed pay points. Dedicated refund and returns desk is efficient while automated Click and Collect system often fails to work but fortunately staff quickly on hand when help is required. Very average cafe with similar staff unfortunately.
Has a supermarket/food section!
Lived in Sevenoaks for nearly 2 years before finally going in M&S and turns it out had the Foodhall supermarket in the back the whole time.
Why they don’t have a sign on the outside of the building I’ll never know.
Tried adding it to google maps and got rejected…
Theres also a cafe upstairs which I successfully added to google maps but it seems like it only has starbucks-style food
We have visited this M&S a few times now and the cafe. The last time we ate, we were served by a lovely lady called Nellie. She was so accommodating and nothing was a problem. Even though visibly busy, and the baby chino for our daughter was already free of charge, she took the time to rinse and sterilise our daughters beaker so she could drink it fuss free and offered us to return it for it to be rinsed through so she could have water afterwards.
She informed us that we would get the cake free with our tea, with our sparks app. An offer that would’ve otherwise been missed.
The food as always, was lovely too.
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