Lovely food and ambience. If there's a group of you, book the snug, which is lovely and cosy. Shame the fireplace is only for looking at, but the whole place is nicely furnished and decorated. Staff are attentive without being intrusive. I recommend the rump steak toastie, which was perfectly cooked. I would've preferred a toasted baguette or panini to sliced white, but it was nice and came with good chips. The hotel is a great location for Richmond, right in the town centre but not noisy, as the rooms are at the back. Our room was nicely decorated with solid wood furniture - Free-standing wardrobe, dressing table and bedside cabinets. Surfaces are not flat because the floor slopes, but that's more entertaining than inconvenient, a quirk of such an old building. The only furniture I would add is an easy chair or two, especially as we arrived after a very hard-working day, and the pub seating is all dining-style. The sleigh bed was comfy, with good pillows and you could choose a bright central light or softer side lights. The brew station was well-equipped; I don't like UHT milk, but they gave me a jug of the real stuff, which lasted through to the morning when I kept it on the windowsill. Some rooms have a bath with over-shower and some just a shower. Ours was the former, which can feel a little cooler, but the water was very hot, so I can't complain. We stayed in the middle of December and the radiator in our room wasn't working. However once we reported it, the staff arrived with a portable heater in about 30 seconds! It worked perfectly and having switched it off overnight, we were warm enough in the morning without needing it.

Visited for an afternoon pint and decided to book a table for our evening meal. Nice varied menu. Our meal was served efficiently by pleasant staff and was both filling and delicious. Well worth a visit.