![4]( "Recensione")
Stayed here recently for the first time as a family with a 4 month baby, we checked in last minute and was greeted by two ladies on reception (forgot there names one was actually a bartender I think) check in was quick and simple however I don’t think much thought went into the room selection for us as we was put in a tiny upper floor room. Which was difficult with having a baby etc. the room was absolutely boiling! The heating was on full and the hand towel heater was also blasting out. We tried to deal with the heat for a few hours but became unbearable even with the radiators turned off and the window/door wide open. I decided to go to reception to see if there was anything that they could do. The original lady who was there who I believe worked the bar and reception asked what I’d like her to do, which I replied a different cooler room would be better. She immediately found us a ground floor room which wasn’t facing the sun and had more space for us to set the cot up etc. she also arranged for some fans to be brought to us by the maintenance/security gentleman who was also a great fellow. Both the maintenance and reception lady couldn’t do enough to make sure we was comfortable and without a doubt changed this review from going in the opposite direction! We eventually enjoyed our stay but I feel we would have enjoyed it earlier if a little thought went into the type of room we would have been suited to. The new room was also really hot with heaters on but soon cooled once switched off and fans in place. Thanks to the staff for helping make our stay better. Absolute Credit to the company. Cheers
Me & my partner had a lovely stay here for my birthday, the lodge was very spacious and clean for when we arrived. The only negatives I would say is the downstairs toilet smelt like drains, the en suite smelt strongly of bleach and also the hot tub was not ready for use on the day we got there, usually when we arrive at a lodge with a hot tub we want to jump straight in and chill out but we wasn’t able to do this at this one, I get that it needs to be cleaned out from the people having stayed before but we were disappointed it was still cold. It was a lovely gesture that we got to keep the tin that we can fill full of memories. Overall we had a fab stay and we would definitely come back to one of these lodges.
Andrea did mine and my friends facial and she was incredible. Made us feel so relaxed and welcome. Her space was cozy and clean and had a great feel about it. The facial was my first ever and it did not disappoint, so relaxing and calming. I will be returning 100%, thank you!!
Nordic spa a little less amazing- could do with a little tlc. The afternoon tea was lush though so all in all a fab day. Andrea’s facial the highlight.
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