Had an excellent experience at this store as visitors to Penrith. Well presented store, less snobby air than M & S, loved the very nicely designed cotton tote shopper bags.
The cafe is light, airy and great value, with nice views from the large windows and quality fayre. Staff were pleasant too and as someone else has said, policy of employing folk with disabilities is brilliant too. I only wish there was a Booths store nearer to home in the North West.
Visited Booths Penrith and ordered a Signature breakfast. 10 minutes later and the breakfast arrived cold.
I complained and the breakfast feft me and went back to the kitchen only to come back 90 seconds later, obviously microwaved. I complained again and a lovely lady named Helen a (Team Leader) took control and assured me she would personally cook my breakfast and then brought a piping hot breakfast to me some ten minutes later.
The breakfast was second to none, absolutely delicious.
Thankyou so much Helen for taking charge of order and delivering an outstanding service.
We always come to Booths for lunch and to shop in the food hall whenever we're in Penrith. We especially love the selection of wonderful cheeses. Everything is good quality and not too expensive.
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