My boyfriend and I had the most amazing time celebrating his birthday and our anniversary. The staff went above and beyond to make our stay wonderful, even leaving champagne and strawberries in our room to aid the celebrations. The spa and gym were amazing, really clean, welcoming, relaxing and not over crowded. Ladies the hair straightens and hair dryers in the spa were top notch too! The food in the waterside restaurant was also beautiful, we had a package that included a 3 course dinner and it was so yummy! I’m glad I didn’t eat breakfast and lunch so I could fully indulge! The portions were very generous. Can’t wait to go again! Highly recommend!
The room had a lovely canal view, we booked it for parent 60th anniversary and they enjoyed their stay very much.
We had afternoon tea with them, which was enjoyable, but I wouldn't have paid that price if it hadn't been a special occasion,
very steep. Especially since a week later we paid half the price elsewhere at a.lovely place. and got a lot more quality food and drinks for our money.
For the price we paid, they could have at least given refills for tea and coffee.
But all in all it was pleasant and we did enjoy our parents' anniversary treat.
John was fantastic in cafe ash. He went out of his way to make us feel comfortable and is excellent at customer service. Chatted to us about the coffees and made us a new coffee he was trying for Halloween. Was such a nice visit and he was the main reason it was better
Thank you
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