I ordered via the Uber Eats app, and once delivered noticed the chips were a very short portion.
So why 5 stars?
Until this point I have had no issues what so ever with either their service or food, and once I called to complain, I was advised they would prepare a fresh replacement to collect.
First time going in the staff were very kind and professional, and the atmosphere was great, I received the sweet potato chips along with onion rings and a sorry message on the packaging. This to me is 5* service.
The ability to turn around a slight one off oversight, with the customer experience in mind, compounded with great service, to me does not warrant a loss of a star.
Unfortunately, I didn't get their name, but the young woman who handled my complaint was working behind the bar and had black hair, and so should her manager see this, I hope they receive recognition for both their friendly, and professional call handling and service.
Credits also to the welcoming staff at the entrance.
Staff were really lovely. Arrived with a hungry toddler, and they went out of their way to be super helpful. One of the staff made a balloon dog within minutes of us sitting down & and toddlers' fish & chips food very quickly. The food was good, just never enough veg for me as TGI Friday & the pina coladas were more like slush puppies. Yuk! But yes, I'd go again. Lovely atmosphere, great staff. 3 adults & toddler cost £90, starters & main course so good value.
Expensive but worth it. Not a single disappointing thing about the entire visit. Food was outstanding, drinks were great but best of all was the service by Josh. Great to see someone who appears to enjoy work and not seem like serving people is a chore. Very friendly, warm and a great sense of humour. Knowledgeable about the menu, and a massive credit to TGIs. Thank you Josh. Keep it up.
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