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I contacted Bella Italia New Brighton a few hours before taking my eldest son for his 9th birthday treat today. He has aspergers and hyperacusis which makes going somewhere new a nervous time for him, particularly if there is likely to be music. I asked James, the manager, if some one could make a bit of a fuss in acknowledging that it is his birthday and he was more than happy to oblige (even offered to have the music off for our arrival, which was so lovely of him!!).
Well, to say he and his team went above and beyond is an absolute understatement. We were greeted with smiles and birthday wishes, a super friendly service and a helium balloon at our table. It didn't stop there! Next came a card and a massive, wrapped present. My son's face was an absolute picture and we really weren't expecting this at all. Having eaten our meals and enjoyed both the food and the atmosphere, we asked for the bill. Next thing you know, the entire staff come over and belted out "happy birthday to you" (after checking it wouldnt be an issue beforehand) with a brownie and candles as well. The service has been exceptional. It actually brought a tear to my eyes. Very mindful of the autistic aspect, incredibly welcoming, and thoughtful beyond words, all off their own back. We have a new go-to place in New Brighton now. Thanks James and the team. Fantastic xx
Had birthday breakfast here this morning for our daughters 21st. Fantastic service waiter was brilliant, lovely food. Nothing was too much trouble. Thankyou xx
We turned up 12 of us, and we waited 5 mins to be seated, lovely staff, food was gorgeous, 3 course children's meal £5.95 older child 3 course £7.95 bargain. Definitely recommend. Either a family friends night out or for a date night.
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