J
McDonalds is what it is; reasonable fast food at a reasonable price, in venues that look almost identical. The only thing that differentiates them is their staff.
I am an extremely 'fussy' eater, I don't want sauce, cheese, or other taste inhibiting substances on my burger, chicken, or breakfast. Until about 6 months ago, the Skelton McD's was a source of frustration and humour in equal measure, how can it be possible to misunderstand "Plain quarter pounder please, that's a burger in a bun, with nothing else" or "bacon roll meal please, no butter, no sauce".
The number of times it my order arrived with a plethora of non-requested items was unbelievable. It would have been amusing except that whilst my order was being re-ordered, my wife (who can eat anything) is tucking into her food, whilst I'm waiting for a new delivery. The point of the visit is for my wife and I to eat together. When this occurs, it spoils the whole experience.
However, over the past 6 months or so, those events have almost evaporated, rarely do they get my precise order wrong, which makes Skelton branch a much more comfortable place to eat.
I've also noticed during that same period that the counter staff are really attentive and friendly. I don't know everyone's name, but Tom, Jojo and Matty come to mind.
Well done everyone for the improvement.