McDonalds is what it is; reasonable fast food at a reasonable price, in venues that look almost identical. The only thing that differentiates them is their staff.
I am an extremely 'fussy' eater, I don't want sauce, cheese, or other taste inhibiting substances on my burger, chicken, or breakfast. Until about 6 months ago, the Skelton McD's was a source of frustration and humour in equal measure, how can it be possible to misunderstand "Plain quarter pounder please, that's a burger in a bun, with nothing else" or "bacon roll meal please, no butter, no sauce".
The number of times it my order arrived with a plethora of non-requested items was unbelievable. It would have been amusing except that whilst my order was being re-ordered, my wife (who can eat anything) is tucking into her food, whilst I'm waiting for a new delivery. The point of the visit is for my wife and I to eat together. When this occurs, it spoils the whole experience.
However, over the past 6 months or so, those events have almost evaporated, rarely do they get my precise order wrong, which makes Skelton branch a much more comfortable place to eat.
I've also noticed during that same period that the counter staff are really attentive and friendly. I don't know everyone's name, but Tom, Jojo and Matty come to mind.
Well done everyone for the improvement.
The children enjoyed the trip to McDonald's with friends. Only downside was restricted length of time to park. Good choice of food, speedy service and, everyone cleared their plates.
Manager was fantastic the night I went, helped me with an order which had been muddled up and sorted it rapidly
McDonald's is always an easy and reliable option and this location is well situated for easy access from a lot of Middlesbrough. The McPlant is great as I am a vegetarian and does fill the gap. The place was busy but I got my food very quickly. Id recommend getting the app as it allows you to earn rewards, order more quickly and actually gave me 30% off my meal on this particular occasion which is obviously great.
A fairly reliable McDonalds that typically has food ready, good service.
Good breakfast and always quick service.
As far as McDonald's go, this one was pretty good, loverly staff, table service and impeccably clean.... And for once asked for no cheese and got no cheese😁😁😁😁
Staff polite, food is usually tepid
Everywhere clean and tidy, staff friendly and helpful however, the wait time was too long. We only ordered mozzarella dippers and drinks but waited for approximately 15 minutes. When I got round to tasting my coffee, it was lukewarm, at best. Not really impressed to be honest.
Restaurant was clean and tidy and service was fast
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