First time ordering from the hatch and extremely impressed with the customer service. Rang up to order as out of delivery zone and spoke to the manager I think.. what a lovely lady. Couldn't do anymore to help us and even agreed to deliver our food for us. After waiting a little while we received a call to let us know that the delivery driver was going to be in late so our food would be a little later than originally stated. Delivery driver then rang us before he left to inform us he was on his way. We ended up wait about 1h 45mins but when it arrived it was most definitely worth it!
All still piping hot - best parmos we've had in a long time! We got two platters, one with Hawaiian, Mac and cheese and meat fest and the other platter with Hawaiian, hotshot and Caribbean twist. Good size, could of shared.
Will absolutely definitely be returning customers - food quality and customer service both amazing!
Food here is absolutely gorgeous! The chips are AMAZING! I live in Newcastle and have tried alot of parmos when I'm down here. The Vault Hatch is by far the best. Friendly staff, totally recommend this place.
Just had our first parmos from The Hatch. The home made chips are fantastic and a welcome change from the usual mushy fries served up at most takeaways. The parmos themselves were made from nice thick chicken and were genuinely better than many I've had from a lot of sit down restaurants.
The staff were friendly and accommodated our request for different toppings than those on the menu.
We'll definitely be back soon.
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