What a pleasant experience - we were serve by Paulina and from the first moment it was a joy. If Paulina was living in Cambridge I would strongly consider employing her. Friendly - looking to help with extra sales without being pushy. Lovely breakfast - we had the Big Smoke Breakfast and it was lovely. Perhaps a bit pricey but well worth the money. Nice and clean and great atmosphere.
Big Smoke house straight away stood out to me today when waiting in departures, a classy but exciting aroma. As I walked in about to take my seat, Paulina straight away put me at ease, explained that there was no need to go for to the bar to be served as she would serve me, asked if I would like food aswell as the obligatory airport beer I had in mind. Paulina served me fast and efficiently! Kept checking in also if I was ok and/or would like anything else. Lovely service, food a bit pricey, but is of great quality!! What an away to start a holiday!!
For an airport place it is rather good. I was shown to my table (which was being cleaned by the hostess) very quickly and advised that due to busy time, it may take about half an hour for my food to be served. To my surprise, my food was served in less than 10 minutes. The full English breakfast was decent, although the sourdough toast could have been three times thicker. Overall, decent experience.
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