Started going to this branch regularly for the past few weeks. The staff are fantastic! Consistently, brilliant service; super kind, especially when dealing with demanding customers.
Just had a lovely surprise in the Chancery La branch. Went in to enquire about the new cure all 'Bone Broth', which Pret is to stock.
The Mgr or supervisor was so nice and explaining that the launch had been put back.
He then offered me any snack or lunch I wanted, free.
What a lovely and unexpected gesture.
Service is always good and pleasant at Pret but going above and beyond like this really breeds customer loyalty.
Thanks again !
Teddy, one of the barista's at this branch, is an angel amongst men!!!!!!! Was having the worst day ever and he really made my day. Please give him a promotion, a bonus, make him employee of the year, fast track him towards some type of management or team member training position because he absolute exemplifies what good service is supposed to be!
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