Magdalena at Bayswater casino reception is the kindest and most welcoming lady I’ve come across in a very long , always doing her job with a beautiful smile on her face . John x

I visited this casino back in February of this year (2023) during a trip to the U.K. Personally, I don't like to gamble because I feel like it's a waste of money. However, I am giving this casino a review because of the AMAZING staff. We were taking a beating at the blackjack table and were about to head out, but then my bestie ordered a steak and we shared it. Well, that had to be the luckiest steak in London because the tide turned big time! I went from 200 down to breaking even for the entire trip including two nights in Belgium...lol. But in the excitement, we left a bag of souvenirs with the coat check and didn't realize it until we got home. I took a chance and called the casino to see if we left it there because we weren't sure at the time. They said they would check with the staff and let us know. Well, they did just that. They found the bag with all items still there and they covered the shipping costs to ship it to us. We were thrilled and very appreciative. So I felt the least I could do is leave this review and let folks know that if you're ever in London and you want to gamble, give this place a visit because they will take care of you. 👍🏾