I visit pret very often. Specifically this shop couse its near my house so I can easly get there any time. I love the food, its always fresh and tasty. Coffees are great and the shop is tidy and cosy. The staff in the shop is really friendly and polite. They create great atmosphere and seem to be kind people. Even tho I really like this shop I have to say that there is one thing that upsets me. One of the staff member doesnt make a tasty coffee. The woman with light blond, shorter hair doesnt make as good coffee as others. Im always nervous when I go to the shop couse I dont want her to make my coffee however Im shy person and dont feel comfortable to say to the baristas that I dont want her to do it couse its not nice. Whenever she makes my coffee I cant enjoy it. For example when I order mocha its tasty and I never use sugar however when she makes my mocha its so bitter that its not possible to drink it without huge amount of sugar, also I can never taste any chocolate. Other drinks are also untasteful. I wish that maybe she could get like another training or something to improve couse its really sad when I go to get my coffee or something and I cant enjoy it. Usually I force myself to drink at least a bit couse I hate to waste, but I have to throw the most of it. I think that this worker is really nice. She is always smiling and chatting with customers and is really creating great atmosphere but her drinks are simply not good. My friend who buys drinks in this shop said to me that he had same eperiences many times. Im writing this feedback couse I wish she could improve her barista skills or Im going to have to find different coffee shop even if it wont be so close to my house. Even I have this complaint I still think that the shop deserve 5 stars.