The staff were friendly and welcoming. It was clean. There was a coffee machine, bottles of water, Coke (regular and diet), orange, and apple juice. Two different kinds of biscuits were available and there was also some fruit. This was later in the day so the options may be different.
Seats in the section behind the counter are a bit worn. There is more chairs and sofas to the left of the entrance down the hall. Didn't try that area so can't comment on it.
I also didn't use the WiFi so can't say how good it was.
I would visit again if the First Class tickets aren't too expensive. It's nice to have a quiet space to stay that is away from the hussle and bustle of Paddington Station.
Its not like an airline lounge, but it is quite good.
Tea, coffee, juice, water are all self-service. Also a few biscuits and fruit cake slices to choose from.
Space is clean and well tended to. A couple of spaces to choose from. A nice quiet area with sofas, and a busier brighter space with cafe-like tables and chairs.
Bathrooms were clean and offered a couple of showers with shower gel available. I’d consider having a shower in here, it wasn’t grim.
It’s a bit hard to find. Halfway down a platform, rather than in the shops and cafe area. Didn’t see a sign, and ended up googling it.
Friendly staff, a good selection of both hot and cold drinks and good snacks. Lovely facilities and a good atmosphere. The only reason I haven't given it five stars is because everytime I've been the gentleman on the front desk has a face like he's just been slapped and there isn't enough seats for such a big station.
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