I have ordered from Basilico for years, and I must point out this is from various kitchens as I have lived in a few different places across London. They have always made pretty good pizza, but my last was not great. I ordered this through Deliveroo and I made a complaint. Ultimately, the tomato sauce was very sweet, and not as it should be. I thought nothing more of it, and to be honest, had forgotten about it. Today I got a message from them apologising for the substandard pizza and they sent me a voucher to spend for my next purchase. In the world where customer service is lost, I am very impressed. The pizza market is very cluttered with many restaurants clambering for your business, but as a result of this I will try them again and yes of course it will be free but as long as it’s good, I will go back again. Thank you for the good customer service.
I order a four season pizza with the addition of cooked ham, it took time, but it’s understandable during the weekend and also for the great fresh ingredients.
Their website doesn’t works as Deliveroo or Just Eat, you can’t track the driver and you don’t have an approximate time, it’s Friday about 10pm the pizza arrived at 10:50pm, still warm, you can microwave for 15 seconds and the flavors starts to coming back.
I’ve had all in once, means that the mozzarella used it’s fresh and doesn’t taste any strange as the cheapest non Italian pizza’s shops, it was a very delicious dinner.
The best italian pizza delivery in London! I am their customer for more then 3 years. They make stone backed pizza, with tin dough and nice stuffing👌👌👌 Italian chef and staff🙌🙌🙌 fast delivery in Fulham!
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