COUNTER AND SEATING AREA
Food delicious. Drinks, piping hot. Pleasant atmosphere; airy and bright. Comfortable arm chairs and stools. Clean.
TOILET
The toilet is dismal. Today, when I visited it, it smelled of a public male only public toilet. The floor had clearly been urinated on, as was the toilet seat, though an hour there had been a flick of a mop. Usually there are two toilets, though from what fellow customers tell me, it’s been out of order for a week or more. There was no toilet paper, and no sanitising hand gel or paper towels for drinking washed hands. The toilet cubicle was uncomfortable to use, having to avoid the urine on the floor and on the seat, with no way of cleaning/drying the latter.
I spoke to the duty manager about the toilet and I was told, ‘we are very busy and we don’t have time to ensure it’s kept clean. I was told it gets cleaned 3x per day.
The fact that the counter staff’ are kept very busy, cleanliness of the toilet is given little/no importance. I suggested Pret A Manger get someone specific to maintain the toilet clean, ‘throughout the day’. The answer, ‘you need to contact Customer Service’ about that’. I told them that I would. And I certainly will.
Will I am sure become a favourite
Calm and quiet but human staff
Nice food
Thank you Cat
The perfect start of the day! Good staff! Nice layout and chairs. Good vibe. People in this area are nice! I recommend this place strongly:)
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