Delicious steak, nice little underground setting with a great industrial feel to it. Service is always on point, polite and friendly. I find during business lunches it can be very loud - but other than that, you can't go wrong!
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What could've easily been a two star rating, was turned into a four based on fantastic service of the staff and simply a great steak. Unbelievable food this place really does it well.I placed a phone call to this location to make my reservation for 8 PM Saturday the 15th, on Friday, February 14th. Upon arrival Saturday night, I was told that my reservation was for 11 PM. And that I had booked it for 11pm. Ummm there kitchen closes at 10:30pm. I know exactly what I did. I know exactly how our conversation booking this went. There wasn't even a mention of 11 PM. There was a mention of 8 PM for the booking, and there was a mention of 12:30 AM you have until you have to leave the premises. I disputed this because I know exactly what I did. My daughter and I are from Toronto. This was a birthday dinner for her 9 year-old birthday. There is absolutely no way on gods green earth I would've booked this for 11 PM. What's troubling most of all, is when the acting manager Shadow insinuates that I made the mistake. Shadow is a beautiful woman, but that does not mean everyone else is stupid. Her solution to the mixup, was for us to go to the bar area, and perhaps something could be available for 10 PM. Our bill was over 400 pounds. This amount is to be expected in a place like Hawksmoor. I was very clear in saying that we have a friend arriving for 8:30 PM (yet she was delayed and came for 9pm) and regardless, Shadow had absolutely no right to not offer a more suitable solution. Chris, a super guy, Who I think acts as a bit of a host and also an assistant manager perhaps, saved the situation. Once things calmed down a little bit, my daughter and I were waiting downstairs in the bar area and Chris had us seated within minutes. The most troubling aspect of Shadows managerial solution, and after Chris had us seated, at any given moment, there were at least three or four available tables at all times. I just continue to have this feeling that Shadow could have handled the situation better. Rather than telling us to go downstairs and wait for two more hours when she's the one that made the mistake in the first place, she could have taken a more proactive approach and had us seated immediately, and let us know that's what her goal is. We almost left as a result of Shadows blatant blame shifting. This would have been a shame because our time at the Manchester location in the summer of 2019 was simply incredible. Regardless, the food is unbelievably delicious here. The steak is perfect. The lobster is a tad difficult to open. Perhaps we could have requested that to have been handled for us. Crab toast, perfect ribeye, the amazing spinach and mushroom sides...... And the unbelievable Customer Service of Chris, our server Eleonora, and the helpful service of Cedric made this experience wonderful. Not to mention unbelievably good food. Shadow is a beautiful woman, but I think she's had a bad couple of days. Anyways no harm done, and we shall return.
Amazing place in London. I love the food. can’t wait to come back here again. Congratulations to the staff.
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