This shop in old Swan Liverpool is very clean, lots of items on offer to choose from. The staff are mostly friendly. I will say that there is a younger man in this store that stands out above the rest of the other staff members. His name is Muhammad, I'd guess late teens early 20s. He is so polite and caring and is a credit to the owners of this shop. It is as if it is his own business and appreciates every customer. If more front-line staff had his attitude, it would really make a difference. The times I've gone in to get the kids a desert or shake, regardless of how busy the shop is, he doesn't rush you to the next customer. Not that he's slow, just efficient in what he does. I also noticed that the customer's waiting to be served when it's busy have been happy to wait as they know the service he provides stands out against other members of staff. (Not that any members of staff are in any way bad at the job. It's just a quality that stands out against others) I've had 1 negative encounter here that is in no way anything to do with the service provided or quality of food/drinks. I am only mentioning this as I feel it speaks volumes to the staff and how much they care about it's customer's. I bought the kids a weekend milkshake treat. When I got back to the car with the shakes, the kids said they tasted funny. I tried them, and it did have a sour taste to the shakes. I took them back in and explained what was said, and they tatsed sour. Very surprised at this, he went back to check on the ingredients, and there was a milk or cream that had recently been opened as it had only been half full. He checked it and decided not to take any chances and discarded the bottle. He was genuinely disappointed in this happening. You could see that it wasn't a common occurrence by the way he conducted himself and could not apologise enough. I was offered replacements or something else in the shop for what had happened. I decided to leave it for the night as it put the kids off. (My kids have autism & are easily put off and very fussy, to the point that if they had the wrong fork, they would not eat the food) I told him that I didn't need a refund, as it wasn't his fault and had no way of knowing that a fresh bottle had something wrong with it. For his attitude towards the situation, his kind and caring approach to this is what made me leave getting a refund or replacement. A little bit of kindness and genuinely caring go a long way.