We stayed over St Patrick’s weekend and needed a hotel close to the city centre, well you couldn’t get much closer! Right next to the car park and Liverpool lime street (both can be seen from the window). Service was amazing right from check in to check out. Breakfast was lush, nice hot breakfast and lots of continental items as well, definitely worth paying for. The room smelt lovely and clean and looked pristine. HOWEVER…. When we first came we were asked to provide our registration number for the discount at St John’s car park, all fine, when we left we double checked at the reception about our parking and how to pay and they said to leave as normal and pay at the exit and it should be £12, we got to the exit and it was £20, we were told if it’s more than £12 to call for help so we did and the car park attendant said we should’ve been given a code, we explained what happened and he still said the hotel haven’t processed our number plate so we were stuck in the exit and had to call the hotel who said we don’t need a code and WE should’ve left our registration with the desk. The absolute cheek! We DID!! So they processed it for us on the phone and then we could leave but it caused unnecessary stress and accused us of being the problem. Really put a downer to the whole hotel stay as before this happened I wrote a glowing review. I would stay again but be prepared to have issues with parking.

I will always keep this hotel in my best memories. I hope to come back often and recommend it to my clients (I'm a tour guide in Paris and London). About the hotel: excellent location, comfortable and clean rooms, good breakfast, excellent value for money. Hotel difference: service! Kind and very helpful staff. I would like to express my special thanks to Debbie and Leda who made all the difference in our experience and set up a special date.