I have been a regular customer at this branch for the last 5 years and there have been ups and downs in the service quality and the atmosphere, but it is probably at its prime time at the moment - as of 18 Aug 2023.
There is one particular barista - a lady of around 5 ft with dark hair and a pair of glasses with a little thick lenses - who makes brilliant coffee which comes out with some impressive foam of milk, and she even makes some latte art which has been missing at Pret since the introduction of subscription, I believe, and another contributing factor being that they use skimmed or semi-skimmed milk but not whole milk at Pret.
I think the atmosphere among the team is also good at the moment and it gets transmitted to the customers too.
The location is good as it very close to the Kingston market square. You can also enjoy lots of sunshines especially on the ground floor - there are plenty of seats upstairs too with some classic oak ambience.
A very nice place to visit in general!
Excellent customer service. Witnessed kind and heart-warming attitude to an elderly gentlemen customer, with a very kind gesture towards him by Area Manager, with a genuine hospitality focus. Good customer service goes a long way to increase brand loyalty. Kingston (Church St) also has fabulous, spacious seating. 5 stars.
Amazing place to have coffee and their meatball wrap is amazing….I just love it
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