Excellent as always. The Kings Lynn branch is a bit small and not what you might be used to elsewhere
Above and beyond. I can't praise the Food Hall staff highly enough.
On collecting my Christmas food order last night, there seemed to be a problem! Part of my order was missing! After 10 minutes of waiting, the last missing item couldn't be found and an alternative was offered (which to be honest, looks identical to the item ordered on line). This is where I thought, there customer service would stop and i would be sent on way... But No! ... The staff were incredibly apologetic and couldn't be anymore helpful. Due to the inconvenience of waiting, a complimentary item was offered and when I seemed not wanting to take it... a further item was insisted and no wouldn't be taken for an answer. What could have been a very negative experience, was quickly turned around and their readiness to go above and beyond was amazing. And, a true tribute to old fashion customer service.
Was glad to find this M and S. A bit small but was able to find some decent underwear. Had a coffee and a cake too. Lovely helpful staff in the fitting rooms. Had spent a while looking for clothes, a lot of the shops were closed. But this one wasn't. Would recommend.
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