Been here many times and this review should be 5 stars, however today as I am writing this review, I have not just taken into consideration the product (Coffee), but have also taken in to consideration the messy workplace the staff are working in to give a true review reflection of my visit, as after all this is what reviews are supposed to do isn't it? The coffee from Costa is the same everywhere you go so you know what you are expecting when you get served. 5 stars for this. Today it was busy in this branch of Costa (Vision Retail Park, Hartlepool) and staff seemed very pushed for the duration I was there. This obviously led to corners being cut in terms of cleanliness on the floor and the coffee machines themselves. The coffee machines were dirty, the floors were very unhygienic behind the counter with brushes and other things laid around, along with it being very dirty for the customers to see. (Pictures attached to the review). Interestingly, the steamer for the milk was only wiped down after use for everyone, and no steam was blown through the pipe to expel any milk that may have gotten up the spout. My question would be what if someone had a dairy allergy and that spout was used after serving someone with normal milk and expelled some normal milk into their drink? Surely a clean short blast of steam for each use would sort this potential issue out? The staff were polite and accommodating and I have found this on every visit to this branch of Costa so kudos to the team there. Despite today’s visit being a kind of “scruffy” experience with Costa, I will be back as it is a handy place to conduct my meetings. Perhaps Costa can invest in more staff resourcing at known busy times so the customer experience can be heightened further.