![4]( "Recensione")
Quite enjoy a Domino's when I feel like splurging on a takeaway - even more so at the minute as the deals are poor and the prices are higher than ever, but, isn't everywhere? Anyway, felt I needed to review after my nice experience the other day!
My partner and I ordered on my payday, and halfway through our food, realised we didn't receive our big dip or our 1.25l bottle of Coke.
I rang once we'd finished and the man who answered the phone was so nice and apologetic! The driver should have checked before leaving the store and apologised for my missing items. I said I wasn't fussed about the dip as we'd already eaten, but if the Coke could be delivered at some point that night, I'd appreciate it.
An hour later, a driver knocks on my door with Coke and dip, bless him!
Our pizzas were good and quite warm still (the toppings were slacking a bit, though! Basically one piece of pepperoni/tandoori chicken per slice), our chicken kickers fab and the cookies were beautiful as ever. I tend to avoid getting wedges as a side now as quite often some are undercooked because of the varying sizes.
Hopefully it doesn't happen again, bit if it does, I hope the man who answered the phone answers again next time. So lovely. Good customer service!
Ordered with a Voucher and couldn’t use it against a deal so ordered two separate orders… my wife collected them and as we started to eat we realised they were slightly undercooked.. luckily we had made some sides to go with the pizzas as it was late we decided not to complain on the night and have wait for a resolution (suspected fresh order with a wait) and put the kids to bed..
Next day visited the store and brought to the managers attention the issue.. he was very understanding and promised to sort out the amount as a credit ready to re-order..
Accidents happen and it’s a first we’ve had anything wrong from here the attitude and helpfulness from the staff the next day was the difference between 1 star and 4!!
I ordered 4 large pizzas and got 2 pizzas (1 large & 1 small) extra for free. And also the polite conversation and help with the opening the door. It was a wonderful experience.
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