Throughout the evening as we came in Sarah our sever was nothing but amazing. I had taken my dad and two kids to Toby, hesitant from past experience but did not want to pass out on the £1 half term deal for the kids. I am an Area Manager myself in the hospitality industry and connections are at the heart of this industry. Sarah was attentive, spoke to all her guest in a genuine manner that brought back that human connection that majority of times is missing. She was apologetic for the longer wait, and made all her guest at ease. She was polite and respectful which is always a bonus. Not once did I feel like I was a transaction, she made me and family feel welcome. She was bubbly throughout eventhough it was busier than usual with the deal with lots of families around. She even sang jiggle all the way while carrying several glassware, which was nice to see that she would bring a little spark to such a mundane task. Thank you Sarah! You are acing it and deserve some recognition. The Carver Luke did a good job although he could have projected himself more in a happier way, however I understand the long queue probably did not excite him in this particular role. His portions were fair and he made eye contact which was great as well connected with the kids. Overall, my best experience in Toby Carvery, and I'm hopeful to be back soon with the level of care and attention from today's visit. Bonus - i booked a table for 8pm, arrived at 7:40pm and was seated straight away! Amazing! Sarah was very helpful in navigating me on the App as it was my first time too! I told Sarah myself what an amazing job she was doing 😊. It's important to recognise great work when you see it, it's not all about the critical but celebrating the good efforts too! Thank you - Completely forgot to add my car reg earlier, I tried calling the restaurant quite late when I remembered at 22:45. I couldn't get through but left a voicemail, if someone could help with this pls. Got so carried away writing the review that I forgot to add my car on the system 😵‍💫

This is always a firm favourite choice and we always have amazing food, especially for the price! Tonight (05/09) we had another lovely meal but we wanted to leave a review particularly to highlight the amazing friendly service we received from one member of staff. We couldn't catch his name but he was very tall, has curly hair and is quite young. He was so friendly and happy even though it was quite late on and very warm today. We definitely do not envy him working in those conditions but he was very attentive and did everything with a smile. Please pass on our comments to him, he definitely deserves some recognition! Everybody else was so friendly too and tonight had a particularly welcoming atmosphere. We can’t wait to come back again soon. Thank you!