![Zomato]( "Recensione")
Four of us visited Shy Horse of Vintage Inn in Chessington. Unfortunately, we had a poor experience with the service. I placed a number of negative reviews on the poor service in the Shy Horse and copied my comments to them.
However, Jessica from their organisation responded very honestly and positively to my comments. I can not speak highly of her professionalism and integrity in dealing with my negative experience. She has also genuinely assurance me that she will do her best to improve their service.
I am confident that she will succeed in eradicating any potential shortcomings in their establishments. Jessica has made genuine effort to encourage me and friends to return to their pubs/inns. We have now decided to go back to their pubs/inns.
I am now convinced that my experience was a small blip. In my view Jessica and her team are committed to and passionate about providing an excellent service. they will also do their best to provide enjoyable experiences for their customers in their pubs/inns.
Jessica’s passion to put things right, her caring and professional attitude as well as her determination to achieve excellence is to be valued and appreciated.
I have no hesitation in recommending their pubs/ inns for a hearty meal, a friendly and pleasant ambience.
Spent a day in Chessington World of Adventures and then gathered in The Shy Horse for a slap up meal.
Our choice of food, funny enough, was not that varied. The eight of us had bugers or the beef and ale pie.
The food was quite good and there was enough of it. The burgers seemed to go down well. The pies tasted nice but the beef could have done with an extra 30mins cooking to make it really tender, as it was a wee bit tough but still nice.
My only small complaint really is that there was no table service, as in a waiter or waitress taking your order. I say this because the place is set out as a restaurant/pub. It was a quiet night there, as it was a Monday, so it just would have added some more professionalism to the place.
The staff were friendly however and I would certainly go back.
Went with my mother using a complimentary 40% discount voucher recent on an email. Although very short staffed the service was reasonable.
Fortunately we were in time to have the last two home-made pies of the day each, beef in red wine sauce, as our main course which was extremely hot and flavoursome. One served with spring onion mash, the other with chunky fries. Both also had a good selection of fresh, steamed vegetables.
We both had a starter each, again very tasty! Crispy fried brie bites & creamy garlic mushrooms.
Only drawback were the group of children running through from the garden and leaving the doors open causing it to be a little chilly, but soon rectified by the waitress.
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