Only so often you visit a restaurant or shop that stun you with their customer care and attention. Polignano in Chelmsford is such a place. Over the past months I visited the restaurant on a number of occasions, on various days and in various company. Time after time the food was amazing and the customer attention high. This week I checked whether they could accommodate my wife's FODMAP/paleo diet, which is a tough challenge for many restaurants. Not at Polignano! The whole meal was adjusted to what my wife can and can't eat, resulting in an amazing meal with sea bass and vegetables.
I suggest all big chains (Italian and non Italian) to visit this place and learn what real customer care means, combined with great produce. Their example is already featuring in my own training sessions on customer excellence.
Polignano stands out in many ways. For me already the discovery of 2018!
Our fifth visit and still as good as ever. Delicious food, good friendly service and a lovely cosy atmosphere. Desserts to die for! And our red wine was really good, can’t remember which one it was.
We’ve been to Polignanos a few Times now and it’s never disappointed. The food is always excellent, the atmosphere is lovely and the cocktails are quite too. Definitely recommend it.
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