This was the first time we had visited the Pier House in Charlestown and I have to say it won't be the last! The atmosphere was very homely and the staff were very helpful and friendly. However, the best part of our visit was the food. I ordered fish and chips and I have to say it was the best fish I've ever tasted. The only downside was the chips were not homemade which would have made it perfect. Anyway, Whoever made it, needs a pat on the back! I'm sure the Pier House gets loads of returning customers because the food, service, location, and ambiance are second to none! Thank you
Lovely hotel, I would 100% stay here again.
Customer service was outstanding! The staff were so nice. We were struggling to get taxis but the front desk staff offered to call around for us and managed to get us taxis on both days we were there which was so nice! The staff were chatty and friendly.
The breakfast was really good with alot of options.
The room was very spacious and the en-suit was beautiful, the room was complete with bath tub and super fluffy, large towels. Definitely the cleanest hotel I've ever been in.
The bar was rowdy but friendly. As a Londoner a rowdy bar isn't usually a nice thing but this was alright, locals were friendly and it was a welcoming environment.
Lovely place as to whether you just have a drink or eat here it's also a hotel. Lovely and fresh with the views off the sea. Great friendly staff. Allows dogs 🤩❤. Just been to here again 24.3.2022 always loved this place. But food today was not nice for a lunch time. My hubby's burger was like a child's meal and a very rubbery burger. My meal well the pie was so sweet I thought I order pudding. Sorry to complain about our favourite place. 😍.UP DATE been back to the Pier house had a stake pie and chips portion was huge and pie was delicious. As always staff are great 👍 👌
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