Travelled to bristol for the night for a day out shopping, for food and a night out so we reserved a table for 9pm Friday for my friends 30th birthday. We turned up for the reservation where a blonde waitress told us you were closing and she would not seat us (you were open until 10pm) . We explained that we had a reservation so she huffed at us rolled her eyes and sat us down. She then shoved some menus at us told us to be quick the kitchen is closing only for her to dissappear for ages and leave us to flag down another waitress to ask for the lunch menu. This other waitress named Eilise was an absolute angel she was polite, friendly and if not for her kindness getting us extra menus and taking our drink order we would have walked out. The blonde waitress comes back to our table with the attitude of a sulky teenager tell us " I need to take your orders what do you want, quickly" she takes our orders (does not write anything down just repeats back what we said and walks away). She comes back with our starters and serves our vegetarian birthday girl potato skins with bacon (birthday girl ordered the just cheese potatoe skins). This is not a problem we explaine she's a vegetarian and had ordered the cheese not the bacon ones. The blonde waitress huffs at us and takes them back to kitchen muttering under her breath at us. At this point the blonde waitress has turned away a numerous amount of people wanting to come into the restaurant saying they are closing when they are not, she also upsets a few other customers at the restaurant who have also complained about her attitude and rudeness. The manager notices her bad attitude and I think he must have sent her home early as she left and any new customers who were coming in were now seated (not turned away like the blonde did) Elise then comes over explains she will be serving us the rest of the night.Eilise is the only reason this review is 5 stars as she was AMAZING!! She went above and beyond for us. The beginning of dinner was ruined and the birthday girl hated every second and just wanted to leave, by the end she was laughing and having a great time all because of your staff member Eilise she treated us like royalty she was so polite, happy and just generally a absolute delight to be around. This 5 star rating is purely because of her and the wonderful person she is. I hope she gets the recognition she deserves as she is an absolute credit to your company and we would 100% come back just to see her. Thank you so much Eilise for making my friends birthday. We were probably some random group you served that night but to us you made the trip and all night we kept mentioning how lovely you were and how much you made my friends birthday.