My visit included one of the best customer service experiences I have had in a fast food restaurant. I placed my order through my phone as there was quite a large queue at the till and I didn’t really want to speak to anyone at that point. Once I had ordered I realised that the queue was due to a large group of what looked like exchange students who were all ordering separately crowding the small till area. Because of this, I was expecting my order to be delayed as the group had ordered about 20 separate tickets altogether. The second these orders started coming through, the entire Five guys team turned up the gas and started working like a machine! Everyone knew their posts and put their heads down and smashed through them. Huge props to the entire team who clearly know their stuff and knuckled down to get the job done. I would like to highlight two staff members who dealt with me personally during the busy rush. The two gentlemen (Elliott and Aaron) who took care of my order were very kind, apologetic and lovely human beings who I wanted to personally thank, but it was still busy as I was leaving so I didn’t get the chance to do so. My order was not even delayed but both Elliott and Aaron clocked I had been standing by the online pickup desk for a few minutes and came to check on me and reassure me that my order was on the way. During the huge rush of orders, the large group of students crowded the pick up desk but Elliot kept his cool and called out each number for the orders as they came and served everyone quickly. I left your five guys store today after having a lovely meal and although it was so busy at the time I had ordered, I was really made to feel like a valued customer due to the actions of the entire Brighton Five Guys staff team. Thank you so much. Will definitely be back again when I’m in Brighton.