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If I could put more than 5 stars, I definitely would ! I was looking for a specific model and size plus length of a pair of womens black trousers which was out of stock everywhere but Bracknell who had just 1 left in stock. When I found the trousers rack in question, the size and length I was looking for weren't there. The staff not only checked again their stock levels for me, which confirmed that in theory they had 1 in stock, but they then checked physically all the black trousers they had (and in M&S, that's a lot of trousers to say the least). As I live in France and so can't just pop in every so often, I really appreciated this effort which actually paid off as the team DID find that 1 pair in the middle of a totally different area. They really went above and beyond my definition of customer service. The end story is that I was so happy that I ended up getting a whole load of other clothes for my daughter who made the most of the situation so left a few hundred pounds lighter than planned but happy. I really wish that I had noted the names of the staff in question as they are those kind of people who are valuable and I hope M&S realise their value
Went late evening on a Friday and still a good selection of food available
Shop easy to find. Did not have what I wanted (barbecue lighters). Staff were helpful and approachable
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