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The evening didn't start well when we placed our order - one of the starters was put on the order incorrectly as was one of the sides. Fortunately we spotted this and managed to sort it before the food was prepared. However, we were surprised and disappointed when both our starters and main courses all arrived at the same time! Also one of the starters was missing a requested extra (nachos with chilli topping). We spoke to the waitress who very kindly offered us a refund on the starters. She returned saying she had spoken to the manager who would bring us our refund - but this never happened. We went to the bar after our meal to explain what had happened and that we'd been offered a refund and not received it. The lady we spoke to behind the bar was incredibly rude and did not apologise once for what had been fairly shambolic service. She rolled her eyes, shrugged and very begrudgingly gave us the money back for the starters, without even saying sorry. Overall very disappointed with the service we received, even though the food was good we won't be hurrying back thanks to the poor service and attitude of some of the staff.
Very good service would recommend staff very good top marks even though very busy
Came here last night for a meal for my mums birthday - we had such a lovely meal, the food was amazing and the service was great too! Highly recommend!!
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