Really excellent staff, stock and atmosphere. A chain bookshop with the feel of an independent. Excellent displays, layout and stock. Bookshop staff are dedicated and knowledgable, and there are a lot of very long-standing staff members there, which says a lot about the manager and - I assume - the Waterstones general ethos. It still grates to leave out the apostrophe, but as gripes go, that's not bad, is it :)
I just want to say thank you to the staff who are absolutely amazing. The cafe staff are lovely and some even recommended some books to me so thank you! And the shop staff are equally brilliant. Stephen (I think) managed to help me find the perfect horror book to match my very specific tastes the other week and today when I went in searching for even more fantastic recommendations the two staff members who helped me spent so much time helping me to find the perfect books and seemed genuinely happy to help and share their love of books! Thank you!
Came in to grab a book for my nephews and a present for my partner. The present for my partner was in stock as a set but not individually so James offered without prompting to break apart the set so I could get the book my partner wanted which was exceptionally kind of him. Lottie on the till put it through for me and was also very kind, explaining that we could still get the points on the loyalty card without my partner seeing what the purchase was. Delightful service from them both, I'll absolutely be back soon!
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