Right, I’m going to start with the positives and there are a few as I did enjoy our visit here.
To start, I came to this place a few years ago and walked straight back out, this place has changed and definitely for the better.
It has been decorated very nicely, lovely initial impression with plenty of parking.
Friendly welcome by the staff upon our arrival who showed us to our table in a very prompt manner.
We were allowed a good amount of time to view the menu and our drinks order was taken early on and delivered quite quickly.
Between our party of six, we ordered/covered a few sections of the menu.
Several starters were ordered, our selection was the cheeseburger rolls, Mac and cheese bites, halloumi fries, garlic toast and a child’s garlic bread. These were delivered nice and quick and piping hot.
The mains we ordered were the BBQ sharing plate, double cheeseburger with bacon, half a fried chicken, the flat iron steak and a childs burger meal. Again, very nice, very nice indeed.
For dessert we had between us the apple pie, chocolate tree, ice cream and brownies. These were nice and rounded off the meal.
To sum up, nice food, friendly staff, but unfortunately, there are some negatives.
No drinks menu available and no cocktails, even though cocktails were advertised within the building.
Our starters order wasn’t taken down correctly and one part of it was missing, we did point It out and to be fair, we were offered for it to be corrected, but by this time, we had nearly finished our starters, so there was no point.
With the mains order, we had to wait a little while for this and the sharing plate had an item missing which again we had to point out, it was delivered to the table, but I feel it wouldn’t of if we hadn’t of raised it. There was also an item unavailable on the sharing plate, which had been substituted, but we were only advised if this, once the food had been delivered.
Even though a steak was ordered, no steak knife was delivered with the plate. Thankfully, the steak was cooked well, so the knife on the table was sufficient.
When it came to desserts, we waited a very long time for these, plus there were two items on the menu that were not available but we only knew this when we tried to order them. The desserts were, OK, but again, were delivered incorrectly.
I must admit, it was busier here than I was expecting for the time and for the day and the staff were very busy, but I feel that the staff that tended to us seemed to be a little inexperienced and unsure of what was expected, hence the mistakes mentioned above.
I understand that due to what has happened lately and the hospitality industry has been severely hit, but when a “sharing” platter is delivered you should be asked how many plates you want and not, do you want any plates.
You shouldn’t also need to tell the waiting staff what you get with your meal, they should know, but as stated, places are constantly recruiting new staff at the minute, so hopefully, with experience, this will improve.
Please don’t get me wrong, the staff were very nice and if they stick it out will be very good .
In general, lovely place, lovely food. You’ll enjoy it!
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