Jade Palace - Truro - Photo album

We have used Jade Palace in the past and have always been delighted with their food. However, tonight's order (home delivery) was way below average. We had two main courses, one of which was half rice, and a portion of banana fritters. Both meals were absolutely drenched in sauce to the extent I cou

The chefs here seem to be Thai and British. No more Chinese chefs. Also, it seems some of their items like pork ribs were frozen and microwaved before tossing in the wok. The noodle dish I bought was bland and the Salt and Pepper rib was too dry.

We order from this place a lot and it does often take a while but tonight was definitely worse than usual. The food was due to take 1hr 20 minutes, understandable on a Saturday night. I called after 1hr 40 and they said it would be 20 minutes. I then called after 2hrs 10mins and they said it would b

Ordered takeaway for myself and husband via online ordering service. Chose the 7.50pm slot for delivery and paid via card. Phoned Jade Palace at 8.20pm as nothing had arrived. Was told that they were busy and it would be a while as they hadnt started cooking it! But no apology. Tried phoning again a

Ordered my food got told it would be an hour to and hour and half, waited 2 hours !! Phoned up and then got told they hadn't even started cooking our food . So then had to wait another 30 minutes, finally when we got our food it was definitely not worth the wait greasy and bland ,also my partner h

Please no one else have the same aweful experience as mine, waited 45 minutes past the 25 minutes i was originally told, sat in a stuffy waiting room that felt like i was waiting to be hung it was that depressing, all the while sat next to a freezer full of goodness knows what, roadkill? sure tasted

I have tried to give this place a chance several times but they have let me down consistently. When they get your order right (which isn't often) the food is bland, oily and often tastes "funny". The dishes marked hot are not as hot as the dishes that don't have a heat rating and their Chicken Chi

After being a loyal customer of this establishment I am disgusted at the customer service I received this evening!! After phoning to place an order specifying that I don't want veg in my dishes I turned up to revive one with, so I asked if I can change it to one that hasn't got veg as I can't eat it