Tonbridge McDonald's drive thru is very hit and miss I don't think I can recall a time when IV not had to wait for our food.
It's not like we have completely different foods from the menu and we never ask for any to be removed etc cannot for the life of me understand why it's always soo busy either that or they work ridiculously slow!
Ordering inside is a whole other experience with all the Uber, just eat delivery guys it certainly seems they get preferential treatment and your wait for your order feels like a lifetime not a great experience to be honest especially if you have very hungry children.
As a result of this we hardly use McDonald's, it use to be quick and convenient but not it's expensive and takes ages to get your order.
Joshua Bargary-Crossley
+5
Okay service but due to the other location being closed the wait times are awful and this causes alot of mistakes as the staff try to deal with such a vast amount of people and delivery drivers, this has lead to missed items, wrong tickets and 30+ minute wait times for me personally and others I know. Food is usually correctly prepared and always hot.
I swear an angle was working at mac Donald’s tonight called up asking if you can buy the toys separately after my little brother and sister was on at me about their new toys! You can!! What a lovely man went down there and he was waiting for us!! What a credit to your team
Peter, a member of staff who works here is a credit to his team. Very friendly, sociable, approachable and helpful.
Furthermore the quality of food here beats most McDonald's I've visited.
The rating I have given is well deserved.
Went through the drive thru. It was a quiet period so easy and fast.
Sometimes get wrong order when order online specially no onions as not able to eat these as well as no relish. Just wish they do like Burger King plain burger options to begin with.
Had a breakfast there. Wasn't as greasy as some other McDonald's and the hot chocolate actually tasted of hot chocolate! Not had a breakfast for a year or so. Hash brown tasted of oil but everything else was spot on.
Very good customer service, the food was freshly cooked even the fries an that's what McDonald's is about.
Very good customer service, the food was freshly cooked even the fries an that's what McDonald's is about.
The machines I used to order had no paper on them for receipts. Which I needed to claim expenses and staff didn't really help at first but got better. A lot of school kids were tearing about on scooters and annoying customers and staff....
Updated review:
Huge difference recently. Drive through is a drive through, you actually get served after ordering and it's rare they ask you to park up. Unless it's really busy restaurant area is generally clean. Staff are welcoming and friendly as always. Car park is generally clean. Car chargers work great but the touch screens are terrible. Make sure to use the app instead.
Nice atmosphere for breakfast and not too busy at that time of day when sitting in. Lots of options to choose from on the menu and fair prices. The coffee is always well made and tastes great. Being a veggie there are alternatives for me so I don't feel left out. Great staff, looked after us very well and made sure we were happy with everything. Looking forward to visiting again soon.
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