Great place, been coming for 6 years and had no problems. Excellent staff and helpful especially Jenn always has a smile and friendly service. Wish I could have more stars on as It's out of this world. Not sure why people are putting bad reviews for drive-thru sure it wasn't McDonald's or Burger King on Ramparts Way.
Most friendly staff I’ve ever seen in a Burger King! I had the manager and a lady called Jay (sorry that might be wrong) serve me.
Hope they get some recognition- very helpful, very cheerful!
Atmosphere was bad as had a Very Long day at work and we went to Burger King, Shifnal Services and poor lady at service desk getting hard time from complaining customer. She tried to be polite and placate him with one minute to closing time but he wouldn’t have it. Don’t know what else she could have done to help him.
When we entered, it was more crowded than the cowshed the night Jesus was born. The wife and small child joined the queue for the toilets, which was so long I wondered if it was a sign up day for an NHS dental practice. The teenager and I went to BK to order the food. The number of people waiting would leave you wondering if Justin Bieber was signing t-shirts at the kiosk. Much to the teenagers dismay, he was not and everyone was only there for that flame grilled goodness. We stood behind and elderly gentleman as he stood in front of the ordering screen, gently perusing the menu, navigating in and out of the same things as though he were the only person there. As we stood waiting for him, my belly was rumbling in anticipation of the burger and chips we were soon to consume. Eventually, the man selected his meal at a princely cost of £8.49 and left. Our turn! We ordered up, got our number and stood amongst the aimless, phone scrolling masses who were also waiting for their lunch. After some time, the number of people decreased and our number appeared on the ‘Collect’ side of the screen! However to our dismay, every other number either side got called first, which caused a couple of false starts on my part, as I put one foot forward each time the young lady with the tiny voice called out the next number. Finally we got our turn and as I complimented the young lady for keeping a smile on her face, a rather loud and brash colleague of hers completely hijacked the conversation, shouting her bit about how the day was going into my face. If I had long hair, it would be like I was in some shampoo advert, with the wind blowing my gorgeous long locks. Eventually she stopped assaulting me with her non-threatening but forcefully spoken words. I took my food and sat at the table my wife had found in the 20 minutes we had to mill about waiting for food. The food was fine. As expected. Fresh and hot. The only real issue was my 4 year old daughter complained that the cheeseburger she wanted actually had cheese in it. Apparently she wants a cheeseburger without cheese. Trying to explain that is just a burger seems somewhat lost on her. Once eaten, the dizziness and tingling in my legs went away from waiting so long and we continued on our journey.
The food was fresh and hot, and the staff seemed friendly and even apologised for my 5 minute wait, which I thought was pretty quick from past experience definitely a contender for one of the best bk's I've been to 😎👌
Claire Sandison Photography
+4
Quick stop on route to love2stay, they served us really quick, food was hot and well presented. The young man on till was very polite. We sat in our caravan in the car park to eat to help stay away from potential infections as the services were very busy.
Amazing Burger King. Jenn is super lush and is an asset to your company! 10/10
We stopped here this evening and was so pleased with the service off the lady there we are writing this review. So nice to come across happy and smiley genuine lovely people. She really made our day. We didn't catch her name but she was on the serving till at around 7.10pm. Food was surprisingly good too. Thank you 👌
Fresh chips and Plenty of space for seating :) good staff!!!
ExDee “The Player Of Games” Wobblum
+4
It's a chain restaurant at the end of the day. But the staff are very hard working, they get paid very little compared to what they're asked to do and they do it with great character.
The seating is kept clean generally, though often tables are wobbly. The staff were able to answer my question on vegan meals with knowledge, and were not weirded out by the question; No they have no vegan food, their vegetarian burger patty uses milk.
Overall, I'm much much more impressed by the staff than by the food.
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