Great shop, always fabulous displays, if you use the cafe prepare for a long queue and wait, lunchtime and only one till on, really?
Had a great experience at John Lewis, I asked to activate the price match guarantee as I had seen a tv cheaper at Debenhams (I had already bought a tv 10 days earlier but they give you a 28 price match guarantee) they couldn't price match as It was a web price only but the assistant surfed the net for me and found it cheaper elsewhere and refunded me £130 result. My favourite store
Went into buy saucepans, knew I was going to spend a lot of money on them, but didn’t think I’d be able to get Ingenio as they were expensive.
A friendly assistant came over and within minutes he’d sorted us out with Ingenio at a great price! Very helpful, even helped us choose a stock pot, although I don’t think he liked our choice of frying pan ( only £29.50) lol
But overall our experience was a great one.
Helpful staff who know what they’re on about, and didn’t do the hard sell. Would go back anytime, but not for saucepans as I’m hoping to leave these in my will for the kids, as they should really last forever!
Polite and friendly , how sales staff should be.
I love John Lewis,staff couldn't be friendlier or more helpful,shop is light,bright and best quality. Cafe is the best too.
My favourite shop! Love to visit Tamworth. Staff so pleasant it makes it a pleasure to shop.
Lovely layout in this store and free parking right outside!
coffee and cake with my parents and daughter. lovely atmosphere staff really friendly and polite.
Great place to shop for the whole house. There are plenty of ranges to suit many tastes. The staff were friendly and helpful. The cafe gave an average meal. We were definitely underwhelmed by it. The cakes were very tasty. So overall a nice experience for a day when I just decided to pop in for a browse.
Have bought loads off them over several years all using the online order and in-store collect method and never had a problem. The staff are always helpful and there are no pressure sales. Love having a browse round the tech dept but my wife keeps me way because there's just too many "nice things" :)
Lots of free parking. Slightly away from the rest of the shops so always spaces. Nicely laid out store. Staff were more than happy to help. Lady in the restaurant was very apologetic when we had to wait a little longer than anticipated for our food and we were offered a top up in our drinks.
We recently purchased a Beko tumble dryer from your store. The sales staff were very helpful and assisted with our choice of machine. We feel we had great service and good value. We have just used our tumbler for the first time and the results are superb. Couldn't be happier! Thank you.
We've bought almost all of our major electricals from the Tamworth branch for 6 years now. Even when one TV went wrong twice it was sorted out quickly with no quibbles. Brilliant staff there and super customer service. I'm so sorry for the staff at Tamworth after hearing the news today (9/7/20) that the partnership have decided this store will never re-open.
I had an issue with my TV and Home cinema sound system, I had changed a setting and couldn't recover the situation.
I telephoned John Lewis - fully expecting to have to pay for an engineer to do a home visit - I spent probably 50 minutes on the telephone with a very helpful lady called Jackie, she was very informative, friendly and very well trained.
We soon recovered the technical issue ( my fault) and everything now works correctly - Brilliant customer service from John Lewis and Jackie in particular.
100% genuine customer satisfaction here.
Many thanks.
Fantastic service and value for money. I particularly like the extra 1 year warranty on most electronic items which is free and prices are comparable with other well known stores.
My number one place to shop. Returns are always met with a smile and an apology.
Thanks John Lewis.!! I wish more stores would follow your lead.
Ordered 2 items for click and collect. The items arrived at the store over 2 hours early. When I got there it was just a case of letting the collection desk know who I was. They got the items from the back which only took a minute and then after just showing the man on the desk some ID I was able to take the items away so very quick service and very polite staff :-)
First visit to look at several 4k TV's. Easy parking lovely store, very calm. Assisted in our choice by Sony in store rep Pamela who was excellent. Made our choice and they price matched without question and also honoured a free soundbar deal although it had expired three days previously. The young staff member who served us was excellent. A good experience, and we will be back
Good shop for general household and fancy goods - bit expensive compared to most high street shops but if you want something a bit different or special it's a good place to look. Although saying that sometimes you can get real value for money on some things where you want better quality.
Raj Madan (FireMonkeyLord)
+5
The staff are very friendly and know the products well. They don't try to sell you something you don't want, but help you to understand the product. The prices for the electrical items are good, even compared to some online retailers.
From the moment we picked up the phone this morning, to enquire if a certain laptop was in stock, until collection this afternoon we were treated with the utmost courtesy and respect. The lady who looked up the stock and reserved one for us was very pleasant and helpful. The young lad in the electrical department went through everything with us on the laptop explaining about windows 8 and showing us all the relevant things we would need to know to get started - invaluable to us silver surfers! We just wish we had taken their names down so that they could get the praise they deserve. Will definitely shop here again
Went to have a look for a Delongi coffee machine. The range isn't as well laid out as the ones on display in Birmingham.
Good parking here. Easy to get to. Selection of TVs are good too. Plus you get a 5 year warranty.
Usually impeccable and beyond any criticism. Great staff, wonderful products. Went along today for a Christmassy experience. Great, except for two things. Both far too loud! Rotary Club outside, blasting Christmas music. And, oh my God, Radio Tameorth blasting music inside. Gave me a headache.
Went in with my son to get a laptop, and though the store was very busy we were offered as much assistance as we needed to make the right choice. Becky in particular was dashing around like a trooper to find the answers to questions which she didn't know. Nothing was too much trouble.
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