Reviews Marquis Of Granby

I found that the staff from day one were amazing there is nothing that was too much trouble and made my mum’s final journey. Joyful. They created a memory table for my mum and insured that there was tea and coffee available as well as a beautiful buffet, with a nice balance of vegetarian and meat, lovers. They allowed us to use the TV with our laptop so we could show our mums photos and videos. They went above and beyond by taking all the Halloween decorations down as it would not of been appropriate. The communication was brilliant from the initial contact to the end, I’d like to thank the team making a special day, allowing us to relax and listen to all of memories about my mum.

visited wed evening, first time iv visited, if im being honest service was a little hectic , staff bit rushed , no starters which i was disappointed about but the main was really good hopefully i will get to try the starters next time , lovely home cooked food, excellent portions, and welcoming staff will try again 😊

Such a wonderful place. Food not currently on the menu since July 19th but that is totally fine! The drinks are lovely and glasses fresh and clean. Atmosphere wonderful and polite staff :)

An excellent pub restaurant. Clean & tidy with friendly staff, good beer and delicious food. Felt more like being in a countryside Inn rather than a city tavern.

My review is an example of how easy it is to leave a review without knowing anything about a business without having been there, "The Marquis of Granby has highlighted the issue on its Facebook page. In a social media response to the review, the venue said: "Our kitchen has been closed since 19 July due to us lacking a chef. We have tried reporting this review to Google with no joy. But why do people feel the need to try to ruin someone's business by giving a highly-detailed lie? It’s uncalled for. "To target our staff is very unfair as we have a very friendly and dedicated team working for us who have done so for a long time and myself and Calum are extremely proud of them. Team Marquis all the way - one person's bitterness won’t dull our shine." Here is the review from LUCY BROWN: Lucy Brown 1 review 5 days ago NEW £10–20 I ordered food around 4.00 o’clock and food took an hour to come, they brought one plate at a time, messed up on order then when I was almost finished I found a hair in my food-this made me feel sick I went to complain for the second time then the lady came back and said that because she has blonde hair it can’t be hers….I’m blonde aswell but there was a hair on my plate under the sauce so defo not mine plus it was a short hair and I have shoulder length hair! I was offered a drink as compensation I disagreed and said I’m not happy about that I would rather a refund for my plate but I was happy to pay for the rest of the families meals! I had no response at all! I went to the bar and ask but they refused a refund but offered me a free coke because I had nearly finished my meal….. What a joke! it was only after I was talking to the table next to me who said they had a hair in theirs aswell and surprise surprise that was a short black hair!!! I will never eat at that place again or pay to go there for a drink, 5 Terrible service aswell! Food: 1/5 | Service: 1/5 | Atmosphere: 1/5" THE RESPONSE FROM OWNER Response from the owner 5 days ago Hello, you have got the wrong Marquis of Granby. We are not currently serving food so we are confused as to why we are receiving this review? Also we never offer drinks for food complains when we are doing food (if we do get them) we would knock money off or refund the meal We would appreciate it been taken down as this isn’t our pub you have ate at and this could have a damaging affects on our business :-( I very much doubt Lucy Brown, if she exists, has ever been there. But the review stays, the business suffers, it's really frustrating. We have a business dealing in classic cars. its listed on Google... We get reviews from people who we have never heard of, never dealt with, or are complete idiots trying to pressure us into getting what they want... an example.. a lady made an offer of £14500 on a car advertised for £24850, and stated that we had to accept the offer "by law", and that as we offered a delivery service, she wanted it dropped off 240 miles away and would pay on delivery, as long as it suited her... What do you do with these people?