Lorraine and her staff couldn’t have been more helpful, from the initial contact 3 months before our Golden Wedding Anniversary, all the way through to advice on the menu and making us aware of issues before they arose. On the day they were a calming presence to my wife and I.
Excellent little place in the heart of shepton... great food , always welcoming... lovely staff,, and a great little enclosed garden which my little dog loves... give it a try ... you won't be disappointed. X
Couldn't fault the hotel or the kindness of the staff. Stayed one night with a friend for an event in Shepton Mallet. The hotel is beautiful, the location is ideal for those attending events in Shepton Mallet. And not far from the prison, if you fancy a visit! The food was lovely and as for the staff, they were very kind, polite and helpful. Couldn't have asked for better service! If I ever have need for a hotel in Shepton Mallet again, this is where I'll be staying, no doubt.
Great service and friendly staff. Friday night is £25 for two steaks and a bottle of wine and the food was lovely. Great value!
My 3rd stay and always get a excellent room and good brekkie and plenty of parking space
Great place, great people and great food. Can't go wrong. :)
Menu was surprisingly good value and great selection. Haven't been in there for years and I'm definitely going in there again soon :) nachos were super yummy!!
Really cozy atmosphere, very welcomed good wine �
Excellent service. Above and beyond the call of duty. Came out to pick me up from station when no taxis were available on a cold, wet, windy evening.
Lovely hotel :D really well ran and such a pleasant and relaxed atmosphere. I have had a awesome time staying here
Loveable Louise Haberfield
+5
Love going to see my sister at the hotel,always nice to get away. So relaxing and a very warm welcome.
Really nice hotel in an interesting Victorian building. I received a warm welcome and my room was large, comfortable and quiet. Very comfy bed. Breakfast was generous and delicious.
Amazing breakfast great service thank you we will return to 😁
Really nice to see it open again food was good nice surroundings well worth a visit
Lovely to see it open again nice staff good food
Stayed while visiting family nearby, nice big room but it was warmer than we like but apparently the radiator wouldn't turn off fully on the first night but sorted for the second night, breakfast really good going back soon.
I've been there a few times with friends for drinks and food, once for a friend's birthday, and for theatre rehearsals. The service is top notch, with a friendly atmosphere and a great drinks and food menu.
Lorraine is a wonderful host and a true multitasker. Between greeting guests and preparing excellent breakfasts, she works tirelessly to provide a great experience. With cosy, comfortable rooms, a characterful building and a fantastic beer garden, we couldn’t have asked for more.
The rooms were spotless , friendly and welcoming will certainly stay again couldn’t recommend enough . We travelled from Kent. The place is very central and is in a lovely village .
Lorraine is certainly a fun character. Made to feel welcome and we enjoyed our stay good value for money and a great breakfast. Would definitely stay again
We nearly walked passed this place, as it was pouring with rain we ran in for shelter. We were glad we did. We were made to feel most welcome, hot chocolate drink was followed by a great heart warming meal. The Shrubbery was not easy to find, but worth the effort if you are in town. Don't walk past, come rain or shine give it a go. We will return next time we are in the area for sure.
Wow! I had to cancel a meal as I was poorly on Valentine's day. Booked for today, Friday. Walked in not only to be remembered but they had set the table with sparkle hearts, candle and love tokens because we had missed special day! That is what I call above and beyond. Meant the world to me that they did this and the food was absolutely amazing too. Thank you so so much. Xx
Excellent service by Lorraine who has the knack of making all welcome at this impeccably run hotel, restaurant and bar. Five stars are well deserved!
Staff were very friendly the atmosphere was very homely
The food was awesome
The room was very nice and clean and spacious.
Lovely stay, warm welcome, by Lorraine and great service by Tina in the morning. Cooked breakfast was spot on. Thanks
Very friendly staff excellent service and relaxed atmosphere Lorraine and staff Made our stay so enjoyable definitely have to go back again
Stayed on Business only for the one night..
The place has just undergone a major refit now very clean and tidy.
Room was smart air-conditioned, up to date and had everything I needed
New function room seems to be coming together nicely I'm sure this will soon become a major destination venue for business weddings etc..
ample parking, friendly staff and reasonable prices your really cant go wrong staying here.
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