Booked this for our winter get away End November 2023 so as we could visit York Christmas market. Upon arrival it was very busy as there was a function going on. Before we arrived there was brilliant communication from a gentleman called Nigel. Asking if we want to Dine in the hotel that evening. Upon Arrival great Check-in no issues. We had booked the cottages which are right next to the main building we had a lake view cottage. Had a couple of drinks at the bar where we got advised of a couple of places to Dine in and around the local area. which we did that evening. Travel to Selby to a Turkish Restaurant which was lovely. The staff at the hotel were super efficient and very friendly nothing was too much trouble. The food was fabulous and always served Hot. The cottage contains a very comfortable bed and settee and bathroom. The room was serviced every day and replenished with tea coffee and water. One evening we required an item so we rang customer service and they were there in less than a minute even though the hotel was busy that evening. The Location was great for us. We travelled in and out of York each day. Parking in York is quite expensive so we opted for the park and ride most of the time which worked well. We did take care into York on two occasions and paid for the parking. Great Hotel. Great Staff. 100% would stay again if in this area. Highly recommended

The staff were very friendly and polite. Great service and food.