Reviews Bertie's At Ruthin Castle

This place is absolutely beautiful and perfect for a weekend getaway, especially for friends or couples. We visited the spa when we were here and it was super relaxing and well worth the money. The rooms are very plain and standard but spotlessly clean and had everything you needed. The food was outstanding, and it would be worth visiting just for this alone. The staff could not do enough for us when we visited, and were so friendly and helpful. I would definitely come back here for a little longer next time.

Outstanding stay here, we had a suite and it was beautiful. Spotless rooms, excellent shower and views out of our windows were spectacular. Staff at every stage were lovely and so helpful. We brought our little dog and she was made a fuss if and given treats so she was thrilled. The castle is old but has lots of character and charm. Grounds are beautiful to look round. Can’t wait to come back

An amazing experience! Staying in an 800 year old castle site was so special. Made more special by the great team there. Food was exceptional and the rooms made us feel like a king and queen! Some of the rooms are awaiting a bit of love, but with such a huge area and listed building to keep on top of, any defects are shown in the price. If you have to have a perfect room, pay for the more expensive rooms. We were on a working trip so had to take the budget room, but it was still incredible to stay in such an amazing building. Just be aware there will be noticeable wear and tare that needs attending to, this is reflected in the price and is in the system to be looked at asap, as I asked the brilliant general manager during our stay. Regardless of a few flakey painted areas and a very outdated bathroom, everything was clean, tidy and thought about well. We wish all the team the best moving into the future and will definitely be back for a holiday at some point in the future!

We visited Ruthin Castle as a Spa Break and were blown away by the beautiful location and grounds with free roaming peacocks. The spa was lovely, and the staff at the spa were fabulous, so friendly and welcoming! We thoroughly enjoyed the spa facilities, our mud rasul treatment, and our private hot tub in the beautiful woodland setting. The castle is much bigger than it appears, and it has its charm. We were surprised to learn that King Charles III stayed at Ruthin Castle before his investiture as Prince Charles. Unfortunately the hotel is shabby in places our room was located down a flight of stairs. It was here that peeling paint along the walls and dirty carpet were visible. Does require a little live & repair. Our room was comfortable with a lively bathroom and a comfortable bed. Unfortunately, the walls are very thin, so conversations in the outside corridor can be clearly heard. The lift wasn't working, which wasn't ideal with a suitcase. I wouldn't recommend eating in the restaurant; we haven't had such disappointing food in a hotel for such a long time. I would recommend eating elsewhere. My pizza was burnt on the bottom, which staff agreeably exchanged with fish & chips. Sadly, the supposedly thrice cooked chips were still very raw, and the battered fish was drenched in oil. I didn't have the heart to return to the kitchen again, so ate, what I could. We hoped for a good breakfast, but it was lacklustre. The continental offering of pastries was a sparse affair with a few croissants and Welsh cakes, yogurts, and fruit compared to what you may expect in a similar hotel. However, we must say staff are very welcoming & friendly! Staff throughout the hotel are very welcoming, and despite disappointing meals, we thoroughly enjoyed our spa break.

Absolutely an amazing place to go and have some rest! Staff are amazing (Izzy, Rory, Nathan, just to name some), food is incredible and the views from the castle are stunning!!! The hotel is well maintained, plenty of places to park (there’s an overflow park) There are plenty of activities to do nearby if you want to walk, also plenty of places to visit. I haven’t used the spa though. I extended my stay because is such a lovely place! Will definitely be back!

The hotel owners and senior managers should be extremely proud of the very high level of customer service provided by the staff of the Ruthin Castle Hotel & Spa. Friendly, helpful, and nothing was too much trouble; a true credit to the establishment. The food in the Tavern was nice, the spa experience luxuriant, and the grounds a joy to explore. Sure there were a few bits that needed a bit of TLC but if your home is >700 years old then I'm sure you'll appreciate their challenges. Would highly recommend and will stay again.

31st August 2023 Our son's wedding last weekend was wonderful. The castle and grounds are lovely. Nothing was too much trouble for the staff, especially Jane on reception and Peter the hotel's electrician and sound man. The food was fantastic and the service great. Even the sun came out for the garden photographs! Well done Ruthin Castle!!

My family and I stopped here for 3 nights and we had a wonderful stay. The castle looks incredible from the outside and is set within a contained woodland area. You also have the backdrop of the Welsh hills to enjoy in all directions. There are peacocks roaming the grounds that are also beautiful. Our room didn't give the best first impression, while the wallpaper is ornate it is also marked as are the door frames and window frames. The ceilng also looked like it was about to fall in, which was a worry. However, everything worked fine, our beds were very comfy and the view from our window was amazing. Note to people with young children, windows do open fully, so be cautious. Breakfast was a little chaotic and one morning we had to wait 20min as food ran out. I will say all the staff were working incredibly hard and are a credit to the hotel. Our evening meal was very nice with a few little issues. I ordered Steak but wasn't given a steak knife. My sauce didn't come and I had to ask for it again. My chips were also undercooked. However, my wife and son really enjoyed their food. Again, the waiting on staff were very friendly and helpful. It is worth bearing in mind these old buildings are incredibly hard to maintain, especially at the moment with the energy costs going up. Many of the small issues could be fixed with a little bit of thought and money. Overall we loved our stay here, the town of Ruthin is full of sights. The jail museum is very interesting and we also highly recommend Small Plates restaurant. Also don't miss the druid circle right next to the castle.