Reviews Sean's Plaice

I have been at this practice for over 25 years. Since the NHS has changed, so has the surgery. I have had some amazing support, but also some terrible times. I have had some great receptionists who genuinely care, such as Mo and Annette. I have also experienced some that seem to be having a bad day whenever I encounter them, with quite sharp mannerisms I have had to spend years building up a rapport with GP's to be heard, this has been hard to do, especially with the current only 2 partners. But due to locums. However this I feel has been a standard in the NHS prior to Covid. Dr McCosh is my current GP and I would not see another, as someone with long term care needs a doctor who knows you, your history is vital. I had to the same with Dr Domville too. In fact it actually upset me when she left, because it took years to build that. Dr McCosh I know personally works in her holiday time, because she has called to ask me something when on holiday. That is something we all see or are aware of. If a mistake has been made, usually not serious she will apologise. I have seen Dr Holden go from a new GP to partner and have also witnessed his attitide change within that, not in a good way either. If you don't have long term care needs, it is not the same as the problems people encounter with long term care..but always stick to a doctor you can build up a rapport with, long term it helps you both. But I am also aware not a single one of us knows the bureaucracy that they have to deal with. I miss the surgery that was 25 years ago, but I think that the system is part of the problem and it is widespeead.

I would just like to post a review about the excellent service which Castlefields Health Centre provides, the receptionists are fantastic, the doctors also. In all the years I have used this practice, I have NOT had one bad experience. Everybody goes out of their way to make sure you receive the help you can get. The doctors are also fantastic. What I don't understand is why people kick off at the receptionists if there are no appointments left. it is NOT their fault. Here is an example. Last week I called in to make an appointment to see a doctor, but I suddenly felt really unwell. I managed to get to see a doctor. whilst in the room, all of my left side went limp. The doctor in question went to reception RIGHT AWAY the girls there phoned an ambulance. I received the best help whilst I was in there, it so happened that I had to be taken to hospital . so why on earth people complain about this practice is beyond me, as they are also very very good with my mum who is in poor health.She has even said to the girls that she is receiving lthe best medical attention ever. So please be patient if you cannot get an appointment, remember there are only so many, so its first come, first served. If you are not happy with this service, then change doctors. Don't moan at the receptionists.

New to area,and went to register with practitioners here,as a person with some health issues I was pleased to be greeted by a lovely receptionist who helped with forms and explained procedures,as well as going about helping others,she was continually reassuring and helped me enormously with advice, to my surprise the day after,she rang to follow up on my problem and progress,thank you so much alicia you are a wonderful,kind ,helpful human being. there are not enough adjectives to describe what a genuine person you are,yours is one of the first faces people see and you are a credit to the practice,I can only hope the doctors and other staff live up to your standards but you have set the bar high thank you

I have been a patient for many many Years and I have always received the appropriate treatment necessary . My last treatment was for Chiropody and The Lady Chiropodist was Excellent. Many Thanks to Her. Henry Stephenson..

Great health centre team. Always been there when I've really needed them.

Whenever I call or pop in the staff are friendly and helpful. Seems to me a well run surgery offering a great community service.

Very pleasant & helpful reception staff . Doctors & Diabetes health care team also Welcoming & efficient .